Frequently asked questions

Can I simply schedule my pick up and you figure it out for me?

Absolutely! After all - we want to make your life easier not harder. Just click below to schedule your driver. We'll build your account for you.


Do you service any other city at the moment?

Yes, currently we service:  

  • Bellevue
  • Bothell
  • Factoria
  • Hunts Point
  • Kirkland
  • Issaquah
  • Medina
  • Newcastle
  • Redmond
  • Renton
  • Sammamish
  • Woodinville 

Do I have to separate my colors and whites?

Not at all... we gotchu! I mean, unless you really want to or you already separate them out? 

Do I provide my own bags?

Again, unless you really want to? But we prefer ours! More rugged, not emotionally attached if they rip or get damaged - we're human, we understand! So ruin ours, not yours. 

What happens if I miss my scheduled delivery?

We completely understand that things come up in our busy schedules and we're here to make your life easier. 

Laundry Out sends automated reminder texts 3 hours prior to your scheduled event. 

This gives you the ability to Hold, Cancel or Reschedule your appointment with one click of your finger. 

This helps us maximize our efforts and allows you to avoid a $10 missed delivery fee. Our valets work hard and we compensate them with each delivery attempt.   

If I plan not to be home, can I choose to have my delivery left at my unattended location?

We take pride in every step of the laundry process, especially in our delivery method once all your clothing is neatly folded and fresh. 

We would regret to have anything happen to your laundry, after our departure - however if you wish for us to leave your boxes at your door, we are happy to accomodate. 

Can you pick up my laundry from my office?

Absolutely! As long as your home or office is within the 11 cities we serve, it's a huge yes!

What fabric softener do you use?

By default, all orders will use Bounce – Fresh Linen, unless otherwise specified. All orders with Seventh Generation “free & clear” will get Seventh Generation fabric softener.

What do you offer for dress shirts?

The "Business Man on the Go" is a great option for all your button up shirts. This combo includes your shirts being laundered and professionally pressed to the desired starch level. Your set of 5 shirts will be returned on individual hangers and in protective plastic bags for optimal freshness upon delivery. 

What happens if my clothes are lost?

We regret that we are unable to reimburse customers for missing items that we cannot verify. Our liability for any verifiable lost articles shall not exceed 3 times our charge for processing it.  However, please contact us if you cannot find an article of clothing, and we will speak to the attendant who processed your order.  

Does Laundry Out do Dry Cleaning?

At the moment we do not offer dry cleaning service