Frequently asked questions
Can I simply schedule my pick up and you figure it out for me?
Absolutely! After all - we want to make your life easier not harder. Just click SCHEDULE MY DRIVER NOW! , answer a few preference questions and we will take it from there!
Do you service any other city at the moment?
We are always adding new cities to our service area, to see if your city is available check out the Cities We Service!
If your city isn’t currently in our service area, give us a call or send us a text at (425) 822-2227.
Do I have to separate my colors and whites?
Not at all... we are happy to sort your clothes for you!
If you do have clothes that need special treatment, please let us know in the Special Notes/ Instructions on your order form.
How do I pay for my service?
Once your order is processed you will receive a text with your invoice. At the bottom there is a payment option that will take you to the payment page.
Do you have any special deals?
Absolutely!
Included with our weekly or bi-weekly memberships you get:
- Laundry Out Plastic Bins
- Biweekly - 10%
If I plan not to be home, can I choose to have my delivery left at my unattended location?
Absolutely! You'll always get a text message when laundry is picked up or dropped off.
Please inform us however, if you would NOT like for your bins to be left where we picked up your laundry.
Can you pick up my laundry from my office?
Absolutely! As long as your home or office is within the cities we serve.
How is the laundry weighed?
All our attendants are equipped with USPS grade scales and we round to the nearest 10th of an ounce. We take pictures of the clothes as they are weighed, so there is no guessing the weight.
What happens if my clothes are lost?
We regret that we are unable to reimburse customers for missing items that we cannot verify. Our liability for any verifiable lost articles shall not exceed 3 times our charge for processing it. However, please contact us if you cannot find an article of clothing, and we will speak to the attendant who processed your order.
Does Laundry Out do Dry Cleaning?
At the moment we do not offer dry cleaning service